The balance in handling incidents comes in at the analysis phase where you start out looking for anything, but even parts of this phase involve procedures – ensuring that triage is complete, the required level of system isolation or sandboxing is setup, backup copies are preserved, and other details. Up to that phase, where events are raised, reviewed, and escalated/closed requires a consistent approach, because during the event handling phase inconsistent handling could break down the whole basis for reporting the incident in the first place. Incidents require resources to review, analyze, report, and close, and most of those resources are not expected to handle incidents full-time. Continue reading Consistent Event Management